Payment Information

Payment Information & Chargeback Policy

Effective Date: 25 September 2026

Last Updated: 25 September 2026

At Zexronix UK (“we,” “us,” or “our”), we aim to provide a seamless and secure checkout experience on zexronix.com. This policy outlines our accepted payment methods, billing terms, and strict anti-chargeback measures enforced to protect our business against fraudulent payment disputes.

1. Accepted Payment Methods

We accept payments exclusively through secure, encrypted online payment channels:

  • Credit & Debit Cards: Visa, Mastercard, American Express, and Maestro.

  • PayPal: Express Checkout and PayPal Account balances.

Note: As an online-only enterprise, we do not accept cash, cheques, bank transfers, or over-the-counter payments.

2. Billing & Payment Terms

  • Immediate Settlement: Payment must be authorized and completed in full at the time of order placement. Orders will not be processed or dispatched until full payment clearance is confirmed by our payment gateways.

  • Currency: All transactions are processed in Pounds Sterling (GBP / £). If you are paying with an international account or credit card, your card issuer may apply foreign transaction fees or currency conversion rates outside our control.

  • Data Security: All transaction details are processed using Secure Sockets Layer (SSL) 256-bit encryption through PCI-DSS compliant payment gateways. Zexronix UK does not store complete card numbers or CVV codes on its servers.

3. Strict Chargeback & Fraud Policy

A chargeback occurs when a cardholder requests a payment reversal directly from their bank or payment provider instead of contacting the merchant for a standard resolution or return.

Zexronix UK enforces a zero-tolerance stance against fraudulent and improper chargebacks.

A. "Friendly Fraud" & Improper Chargebacks

"Friendly Fraud" occurs when a customer makes a legitimate purchase on zexronix.com and subsequently files an improper chargeback with their bank claiming:

  • Non-receipt of goods despite carrier tracking logs confirming delivery to the specified address or safe place.

  • Unrecognized or unauthorized transaction after taking delivery of the products.

  • False assertions of product defects or non-compliance without following our mandatory Refund & Return Policy or providing the required unboxing video evidence.

Our Enforcement Policy:

  1. Evidence Submission: In response to any chargeback, Zexronix UK will immediately submit comprehensive evidence to merchant banks, card networks, and payment processors. This includes IP address logs, digital audit trails, carrier GPS delivery data, signature receipts, serial number logs, and customer communication records.

  2. Loss Recovery & Administrative Fees: If an improper or fraudulent chargeback is initiated, Zexronix UK reserves the right to pursue full recovery of the disputed amount, along with a £50 administrative processing fee and any legal or collection fees incurred.

  3. Account Termination & Blacklisting: Customers who file improper or "friendly" chargebacks will have their user accounts permanently banned, pending orders canceled, and IP/billing addresses blacklisted across our store network.

B. Non-Friendly / Stolen Card Fraud

Using stolen credit cards, compromised PayPal accounts, or fraudulent identity credentials to place orders constitutes criminal fraud under UK and international law.

Our Enforcement Policy:

  • All orders undergo real-time automated fraud screening. High-risk transactions are flagged for identity verification.

  • Any transaction identified as criminal fraud or non-friendly chargeback will be referred directly to Action Fraud (UK National Fraud & Cyber Crime Reporting Centre), local police authorities, and international financial crime databases.

4. How to Resolve Order Issues Legitimately

If you experience an issue with your order such as a delivery delay, damaged package, or order cancellation, do not contact your bank to initiate a dispute.

Please contact our online customer care team directly:

  • Zexronix UK Customer Support

  • Email: support@zexronix.com

  • Website: zexronix.com

We are committed to resolving legitimate customer service inquiries in accordance with our Shipping, Refund, and Warranty policies.