Refund policy

Refund & Return Policy

Effective Date: 25 September 2026

Last Updated: 25 September 2026

At Zexronix UK (“we,” “us,” or “our”), customer satisfaction and product integrity are our highest priorities. This Refund & Return Policy details your rights and requirements when returning products purchased from zexronix.com.

1. 14-Day Return Policy (Unopened & Brand New Items)

We offer a 14-day full refund window starting from the confirmed date of delivery.

Return Conditions:

To be eligible for a full refund under this 14-day return window, the item must be returned in the exact condition it was received:

  • Brand new and completely unopened.

  • Factory seal intact and original protective wrapping/shrink-wrap undamaged.

  • Includes all original box contents, manuals, accessories, and promotional items.

Right of Rejection:

We reserve the explicit right to reject any return or refund request if:

  • The product packaging has been opened, unsealed, or tampered with.

  • The factory seal is broken or missing.

  • The item shows any signs of use, inspection, or handling that confirms it is no longer in brand new, re-saleable condition.

2. Dead on Arrival (DOA), Faulty, or Missing Contents

If your package arrives with missing items, or if the product is defective/Dead on Arrival (DOA), you are entitled to a full refund or a replacement.

Mandatory Unboxing Video Requirement:

To prevent fraud and verify claims of missing items, DOA, or transport damage:

  • An unboxing video recording is strictly required.

  • The video must clearly show the unopened shipping parcel, the carrier shipping label, the opening of the package, and the initial inspection/testing of the item.

  • We will not honor, process, or accept any claim for DOA, missing items, or delivery damage if an unboxing video recording is not provided.

3. How to Request a Return or Report an Issue

  1. Contact Us: Email our support team at support@zexronix.com within the applicable return timeframe.

  2. Include Required Details:

    • Order Number & Full Name

    • Clear statement of the reason for return

    • Unboxing Video Recording (mandatory for claims regarding missing items, damage, or DOA)

  3. Return Authorization: Once reviewed and approved, our team will provide you with return authorization and return shipping instructions.

  4. Return Parcel: Do not send items back to us without prior written authorization from our team.

4. Refund Processing

  • Inspection: All returned items are thoroughly inspected by our technical team upon arrival at our warehouse.

  • Processing Time: Once approved, refunds will be processed within 5 to 7 business days.

  • Method of Refund: Refunds will be credited automatically to your original payment method (e.g., Credit/Debit Card, PayPal). Bank processing times may vary.

5. Return Shipping Costs

  • Change of Mind / Unopened Returns: The customer is responsible for paying return shipping fees. We strongly recommend using a trackable courier service (such as Royal Mail or DPD) with adequate insurance.

  • DOA / Faulty / Incorrect Delivery: If a valid claim is verified with mandatory video evidence, Zexronix UK will cover or reimburse reasonable return shipping costs.

6. Contact Us

For any questions regarding returns, refunds, or product issues, please contact:

  • Zexronix UK

  • Address: 268 Bath Rd, Slough SL1 4DX, United Kingdom

  • Website: zexronix.com

  • Email: support@zexronix.com