Warranty Policy

Warranty Policy

Effective Date: 25 September 2026

Last Updated: 25 September 2026

At Zexronix UK (“we,” “us,” or “our”), we stand behind the quality and performance of our photography and videography products. This Warranty Policy outlines the terms, coverage durations, inclusions, exclusions, and procedure for claiming warranty service for purchases made on zexronix.com.

1. Warranty Coverage Durations

We provide limited warranty coverage from the confirmed date of delivery based on the following product categories:

Product Category Warranty Duration
Cameras, Camera Lenses & Camcorders 3 Years (36 Months)
Accessories (Batteries, Chargers, Flashes, Speedlights, Grips, etc.) 30 Days

Note: The warranty is non-transferable and applies solely to the original purchaser named on the original invoice or receipt from zexronix.com.

2. What Is Included (Warranty Inclusions)

During the applicable warranty period, Zexronix UK covers mechanical or electronic failures resulting from manufacturing defects or materials under normal intended use.

Inclusions Cover:

  • Internal component failures (e.g., electronic board failure, sensor failure not caused by physical impact).

  • Internal mechanical breakdowns under normal operating conditions.

  • Defective optical assembly or internal lens mechanisms present due to manufacturing error.

  • Battery/charger failure to hold or deliver charge within the 30-day accessory coverage window (excluding natural degradation).

Remedies Provided:

If a covered fault occurs, Zexronix UK will, at its sole discretion:

  1. Repair the defective product or component using genuine or equivalent parts.

  2. Replace the item with a new, refurbished, or functionally equivalent model if repair is not economically viable.

3. What Is Excluded (Warranty Exclusions)

This warranty does not cover defects, damage, or failures resulting from misapplication, external accidents, or unauthorized alterations.

Exclusions Include:

  • Accidental or Physical Damage: Drop damage, impact marks, cracked body panels, broken glass/elements, bent lens mounts, or external structural damage.

  • Liquid & Environmental Exposure: Water damage, moisture ingress, corrosion, exposure to extreme heat, cold, sand, dust, mud, or chemical exposure.

  • Misuse & Improper Handling: Damage caused by improper insertion of media cards/batteries, incorrect voltage usage, use of third-party non-compliant accessories, or neglect.

  • Unauthorized Servicing & Modifications: Any product opened, dismantled, modified, altered, or repaired by an unauthorized third-party technician or by the customer.

  • Wear and Tear & Cosmetic Damage: Scratches, scuffs, paint peeling, rubber grip detachment, normal sensor dust buildup, or gradual battery capacity degradation over time.

  • Software & Firmware: Firmware corruption, software glitches, or issues arising from unverified third-party software/firmware installations.

  • Loss or Stolen Goods: Items lost, stolen, or damaged in transit after delivery (refer to our Shipping and Legal policies).

4. How to Claim Warranty Service

  1. Submit a Request: Contact our technical support team at support@zexronix.com.

  2. Provide Verification Details:

    • Original Order Number and Purchase Date.

    • Serial number of the product.

    • Clear description of the issue along with supporting photos or video footage showing the fault.

  3. Warranty Assessment: Our technical team will review your claim and issue return shipping instructions if eligible for assessment.

  4. Inspection & Resolution: Upon receiving the product at our service facility, technicians will inspect the unit to confirm warranty eligibility. If eligible, repair or replacement will be processed.

5. Contact Information

For any questions regarding product warranties or technical support:

  • Zexronix UK

  • Online Support: support@zexronix.com

  • Administrative Address: 268 Bath Rd, Slough SL1 4DX, United Kingdom (Mail/Admin only — Online support only, no walk-ins)

  • Website: zexronix.com