Privacy policy

Privacy Policy

Effective Date: 25 September 2026

Last Updated: 25 September 2026

This Privacy Policy describes how Zexronix UK (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from zexronix.com (the “Site”).

We are committed to protecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

1. Data Controller Details

For the purpose of applicable data protection law, the data controller is:

  • Business Name: Zexronix UK

  • Website: zexronix.com

  • Physical Address: 268 Bath Rd, Slough SL1 4DX, United Kingdom

  • Email: support@zexronix.com

2. Personal Information We Collect

When you visit our Site, interact with us, or place an order, we collect various types of personal information:

A. Information You Provide Directly

  • Identity Data: First name, last name, title, and business name (if applicable).

  • Contact Data: Billing address, delivery address, email address, and telephone number.

  • Financial & Payment Data: Payment details (e.g., credit/debit card details, PayPal, or Klarna information). Note: Payment card details are processed securely by our PCI-compliant payment providers and are never stored directly on our servers.

  • Transaction Data: Details of products you purchased, order history, delivery details, and customer support communications.

B. Information Collected Automatically

  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.

  • Usage Data: Pages viewed, products searched, response times, download errors, duration of visits to certain pages, and page interaction information (scrolling, clicks, and mouse-overs).

  • Cookies and Tracking Technologies: Information gathered via cookies, pixel tags, and web beacons (see Section 8 below).

3. How We Use Your Personal Data and Our Lawful Basis

Under the UK GDPR, we must have a lawful basis for processing your personal information. We rely on the following bases depending on the context:

Purpose / Activity Type of Data Lawful Basis for Processing
Order Processing: Registering you as a new customer, processing payments, fulfilling orders, and delivering goods. Identity, Contact, Financial, Transaction Performance of a Contract with you.
Customer Support: Managing inquiries, updates, returns, and complaints. Identity, Contact, Transaction Performance of a Contract / Legitimate Interests (to provide customer care).
Account Management: Creating and managing your customer account on zexronix.com. Identity, Contact Performance of a Contract.
Marketing Communications: Sending newsletters, promotions, and product announcements. Identity, Contact, Usage Consent (for direct marketing) OR Legitimate Interests (for existing customers under "soft opt-in" rules).
Site Optimization & Security: Monitoring, troubleshooting, fraud prevention, and maintaining website security. Technical, Usage Legitimate Interests (to keep our business and Site safe and secure).
Legal Compliance: Complying with statutory accounting, tax, or legal obligations. Identity, Contact, Transaction Legal Obligation.

4. Sharing Your Personal Data

We do not sell, rent, or trade your personal information. However, we share your data with trusted third parties to run our e-commerce operations, including:

  • Payment Processors: Secure payment gateways (e.g., Stripe, PayPal, Apple Pay) to collect payments safely.

  • Couriers and Logistics Partners: Courier companies (e.g., Royal Mail, DPD, DHL, FedEx, UPS) to deliver your orders.

  • E-Commerce & IT Service Providers: Hosting providers, website platforms, database management, and operational tool providers.

  • Marketing & Analytics Tools: Analytics providers (e.g., Google Analytics) and marketing automation platforms (e.g., Klaviyo, Mailchimp) to optimize performance and communications.

  • Professional Advisers & Authorities: Accountants, auditors, lawyers, or tax regulators (HMRC) where required by law.

All third-party service providers are contractually required to maintain the confidentiality and security of your personal data and to process it solely according to our instructions.

5. International Data Transfers

Some of our service providers or business partners may be located outside the United Kingdom. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection by ensuring at least one of the following safeguards is implemented:

  • Transferring data to countries deemed to provide an adequate level of protection by the UK Government.

  • Using specific standard contractual clauses (SCCs) or the UK International Data Transfer Agreement (IDTA) approved by the UK Information Commissioner's Office (ICO).

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including satisfying any legal, accounting, or reporting requirements.

  • Order and Financial Records: Retained for a minimum of 6 years following the end of the relevant financial year to satisfy UK tax (HMRC) obligations.

  • Customer Accounts: Retained for as long as your account remains active.

  • Marketing Communications: Retained until you withdraw consent or unsubscribe.

7. Your Data Protection Rights (UK GDPR)

Under UK data protection law, you have specific rights regarding your personal information:

  • Right of Access (Subject Access Request): You have the right to request a copy of the personal data we hold about you.

  • Right to Rectification: You can ask us to correct inaccurate or incomplete information.

  • Right to Erasure ("Right to be Forgotten"): You can ask us to delete your personal data in certain circumstances (e.g., if it is no longer needed).

  • Right to Restrict Processing: You can ask us to suspend or restrict the processing of your data under specific conditions.

  • Right to Data Portability: You can request that we transfer your personal data to you or a third party in a structured, commonly used format.

  • Right to Object: You have the right to object to processing based on legitimate interests or direct marketing at any time.

  • Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at [support@zexronix.com]. We aim to respond within one calendar month.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to distinguish you from other users, enhance user experience, analyze site usage, and support tailored advertising.

  • Essential Cookies: Necessary for the operational function of the website (e.g., shopping cart functionality).

  • Analytics / Performance Cookies: Help us understand how visitors interact with the website.

  • Marketing / Targeting Cookies: Track visits to deliver relevant advertisements.

You can manage or modify your cookie preferences through the Cookie Banner on zexronix.com or via your web browser settings.

9. Security of Your Personal Data

We employ robust physical, technical, and organizational measures (such as SSL encryption, access controls, and secure servers) to protect your personal data against unauthorized access, disclosure, alteration, or destruction.

10. Children’s Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal details, please contact us immediately so we can remove the data.

11. How to Lodge a Complaint

If you have any concerns about our use of your personal data, you can make a formal complaint to us at [support@zexronix.com].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our legal obligations or operational practices. Any updates will be published on this page with an updated "Last Updated" date.